Security and Protection
Aged Care Steps is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
1. This policy
We are committed to safeguarding the privacy of our customers. We appreciate that as our customer, you trust us with your personal information. In handling your personal information, we have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.
This policy explains our general practices in handling personal information. If you need further information, have questions about our privacy practices or wish to gain access to your personal information, please contact us.
2. Collecting your personal information
We collect personal information for the purposes of providing financial planning strategies and information to you. If you do not provide us with your personal information we may not be able to provide the service you have requested. The personal information collected may be used or disclosed for a secondary purpose related to the above purpose, but only if you would reasonably expect us to use or disclose the information for this secondary purpose. However, for sensitive information, the secondary purpose must be directly related to the purposes above.
If we request personal information about you, and you do not provide it, we may not be able to provide the services requested. The details of exactly what types of personal information we collect can be found on the forms we ask you to complete on our website and in the questions we ask, for example, your e-mail address, name, address, date of birth and gender.
4. Disclosing your personal information
We will disclose your personal information to third parties with your consent. It may be necessary to disclose your personal information to our information technology service provider for servicing purposes.
5. Access to your personal information
You can request access to your personal information by contacting us. If accessing your personal information will take an extended period of time, we will inform you of any likely delay.
The National Privacy Principles outline circumstances under which we may not agree to allow you access to some or all of your personal information. In such cases, we will give you a reason for our decision. We may charge for the cost of providing access to your personal information. We will inform you if such a charge applies before we proceed with your request.
6. Accuracy of your personal information
We will take reasonable steps to ensure that any personal information we hold about you is accurate, complete and up-to-date.
We will take reasonable steps to protect any personal information we hold about you from misuse, loss or unauthorised access, modification or disclosure. We have information security policies in place for both computer records and for our paper files, which aim to minimise the risk of unauthorised access to your personal information.
Please contact us if you want further information about our security practices. Please notify us immediately if you become aware of any unauthorised use of this website by an Internet user or any other breach of security.
8. Use of e-mail
If you send us an e-mail we may preserve the content if we consider it necessary to do so. Any personal information contained in your e-mail, including your e-mail address may be used to assist us to provide our services.
You must be aware that e-mails are not necessarily secure and if you have concerns about the security of the contents of an e-mail then you should consider contacting us by other means.
9. Resolving problems related to your privacy
If you want to report a suspected breach of your privacy or you do not agree with a decision regarding access to your personal information, please contact us.
10. Future Changes
(By phone) 1300 226 816
(In writing) Aged Care Steps Pty Limited
PO Box Q882
Sydney NSW 1230
Issue date: January 2023